We are constantly handed oblivious and/or indifferent customer service staff (heck they get paid and keep their jobs whether you’re happy or not) and it’s so easy for customer complaints to turn into PR nightmares since the public can now publish their versions of customer non-service on high-traffic/-visibility sites on the Internet. So if you [...]
Got a complaint? Call the PR department
May 5th, 2008 No Comments
Tags: customer abuse · customer service · pr · public relations
An example of why I left Sprint
May 1st, 2008 No Comments
This really needs no introduction except to point out the time stamps.
8:14:33 AM
System
Please hold and the next available agent will be with you shortly.
8:14:43 AM
System
Anthony has joined this session!
8:14:44 AM
System
Connected with Anthony
8:14:44 AM
Anthony
Thank you for contacting Sprint. My name is Anthony. How may I assist you today?
8:15:22 AM
Joe Beaulaurier
I recently discontinued my acct. Although my [...]
Tags: customer abuse · no customer service · sprint
