Joe Beaulaurier’s Blog

We are constantly handed oblivious and/or indifferent customer service staff (heck they get paid and keep their jobs whether you’re happy or not) and it’s so easy for customer complaints to turn into PR nightmares since the public can now publish their versions of customer non-service on high-traffic/-visibility sites on the Internet. So if you are getting no satisfaction with the customer service department, doesn’t it make sense to take it to the PR department? After all, you’re giving them the courtesy of letting them know they can “deal with me know, or deal with me later.”

Tags:   customer abuse · customer service · pr · public relationsNo Comments.

This really needs no introduction except to point out the time stamps.

8:14:33 AM		System	Please hold and the next available agent will be with you shortly.
8:14:43 AM		System	Anthony has joined this session!
8:14:44 AM		System	Connected with Anthony
8:14:44 AM		Anthony	Thank you for contacting Sprint. My name is Anthony. How may I assist you today?
8:15:22 AM		Joe Beaulaurier	I recently discontinued my acct. Although my bank acct has been charged, I have no way to get the statement for the final billing.
8:16:20 AM		Anthony	One moment please I will look into this for you .
8:16:22 AM		Joe Beaulaurier	Can it be emailed to the email address on the account?
8:19:09 AM		Anthony	I apologize for the wait however I will be right with you .
8:23:59 AM		Anthony	On how long ago did you discontinue your account please?
8:24:20 AM		Joe Beaulaurier	two weeks ago.
8:24:49 AM		Anthony	One moment please let me see if we can still access it .

It’s 8:29 and I’m still waiting… meh.

Tags:   customer abuse · no customer service · sprintNo Comments.

There’s a widget on Yahoo!’s obsolete Mash property that is a fill-in-the-blank means of describing ones self. Here’s my attempt at it:

If I were an animal, I would be a sloth
My best features are missing
My Celebrity look-a-likes are sad
What I’m most likely doing now flying under the radar
What I’ll most likely be doing in the future ducking and dodging
My hobbies include walking around with a rocket launcher on my shoulder
If I were a movie character, I would be unemployed
What’s most likely playing on my iPod iPod? I don’t want to be told where to buy my music. I have a Sansa
My nicknames are boring
Things I’m most likely to say uh, um, err, d’oh, meh
Something I can’t leave home without my car
The soundtrack of my life zzzzzzzzzzzzz
My style is lacking
My talents are missing

Tags:   I · me · myselfNo Comments.

Read about it on TechCrunch

And, as with any good idea, the spam will follow. Bring on the del.icio.us spam (!?).

Tags:   del.icio.us · search · spam · Yahoo1 Comment

If I could make a living preaching the merits of using RSS readers to journalists, I’d do it. Unfortunately very few make use of RSS feeds. But some do. Of course these are the ones that write about such technology.

Tags:   journalists · media · news · Press Release · RSS · story leads2 Comments