Joe Beaulaurier’s Blog

I had to delete my browser cookies the other day and ever since I have been unable to get into MyBlogLog from that computer.

It’s kind of interesting since I had my MyBlogLog account from before they were acquired by Yahoo!. Then I joined my MyBlogLog account with my Yahoo! account on their platform so I would only need my Y! account thereafter. Everything was going swimmingly until I deleted my cookies.

I pinged customer support with an email explaining my situation in detail. I got a response double-checking if I was using my primary Y! account or an alias. I responded the result was the same regardless and threw in a screen capture so they could see what I was seeing. Then came the boilerplate Y! customer service response famous for killing off even the most die-hard Yahoo! fanboys, “If you’ve forgotten your password, these are the steps to resetting it.”

I had to retype my reply four times just to come up with one lacking swear words.

3/26/08 Update: it’s days later and no response from customer service to my last reply to the help desk (sans swear words) and still unable to log into MyBlogLog.

Another 3/26/08 update: I spoke too soon! An hour after posting the above I get this confidence-building email that pretty much takes away any reason for me to respond:

Thank you for writing to MyBlogLog Team. Good catch! Thank you for bringing this issue to my attention. We are looking into this issue and will make any appropriate corrections as soon as possible. I would like to thank you for the time you took to write in. Whenever you have further questions or comments, go ahead and drop me a line! Thank you again for contacting MyBlogLog Team.

Tags:   mybloglog · social network · social networking · Web 2.0 · YahooNo Comments