Joe Beaulaurier’s Blog

Robin,

We are in receipt of your letter in which you express your concern that the credit card you mailed to my wife and me to replace our Sears Gold Mastercard® Card had not been activated and you wanted to be sure it hadn’t fallen into the hands of an unauthorized user.

You can rest assured it has not as we have chopped it up. We, too, were concerned upon receiving this card in the mail since we had not requested it, were not expecting it and were concerned as to who would have initiated the request on our behalf. There was a reference to it replacing a Sears card but we haven’t used or otherwise dealt with that card for something around ten years. We were very uncomfortable with the circumstances under which your card arrived.

This appears to be a negative option promotion (here’s the product, if you don’t want it you have to do something and if you do nothing, you’ll be obligated) based loosely on old credit card accounts. It certainly hasn’t helped the Citi brand in our household.

We’re glad you share our concern for this card falling into unauthorized hands since we weren’t expecting it, it could easily have. On behalf of my credit rating, I must say this is a pretty shoddy way of doing business.

Regards,

Joe Beaulaurier

update:… today we received a sheet of checks/drafts you mailed us that draw on this credit card account. I can only assume the losses due to these sheets falling into the wrong hands due to your irresponsible delivery method is offset by your ROI of such methods. We consumers end up assuming the risk you create even though we are very challenged to rebound from the loss.

I hope this feedback is useful to understand how the marketplace sees your current methods and that change will result.

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